mApartment is a mobile and web-based Residential Society, RWA Management Software on SAAS model integrated with all facility management activities.
It is a mobile and web-based residential society management software on SAAS model integrated with all facility management activities and provide completely digital solution that aims to improve the efficiency of operation & maintenance and reduces the costs as well as increases the satisfaction of the residents.
BENEFITS FOR MANAGEMENT -
* Decision making will be fast.
* Ticket lodged resolve status/Escalated cases - status & reports.
* Better control over employees.
PRODUCT DETAILS -
* Very simple and smart application for handling the complete solution for residential societies.
* Solution is cloud based and developed in SaaS Model.
SERVICES -
The “mApartment” provides to its client a central database integrated with tools for communication, facility management, billing and accounting and is used by the client’s residents/occupants on web or as a mobile app. Depending on the access available to You, You may use any or all of the Products.
BENEFITS FOR RESIDENTS -
* Resident can see the directory of all their neighbours as well as important contacts of society.
* Complaint can be lodged through Web & Mobile phone.
* Resident can mark units as available for rent/sale.
COMPLAINT MANAGEMENT -
* Complaint lodging and tracking becomes transparent.
* Will be able to log complaint ticket through mobile phone and see complete report of tickets numbers.
* Respective employee will be able to see ticket detail on his mobile.
* Electricians/ Plumber and other employee will get notification and SMS for this complaint.
* Escalation matrix can be implemented.
ADD MEMBER -
* Flat owner can add their spouses, kids from add member section.
* After adding, other members can also use the services of complete software.
DIRECTORY
* Users can see the important contact details of residents/ management committee/ facility supervisors and other important contacts.
* Resident can mark units as available for rent/sale.
* User can filter blockwise data.
* Can search on the basis of First name/ last name/ flat no.
* Users can set opt in / opt out for their phone and email to be visible.
SUPPORT SERVICE -
All support queries are to be lodged using the "feedback" feature present on the Products. If the issue is related to log in, support email can be sent to [email protected].
All support queries will receive initial response within 24 business hours of receiving the request. Business hours are 9:30AM - 6:30PM.
The Company reserves the right to suspend its service to users involving in service abuse.